Frequently Asked Questions FAQs | Offical Store Of ISKCON Mayapur
1. How can I contact customer support at mayapur.store?
You can reach our support team through email at [email protected], WhatsApp, or by calling (+91 98833 44020 /+91 94342 13333) our customer care number during working hours (10 AM – 6 PM).
2. How long does it take to get a response from customer support?
Our team usually responds within 12–24 hours on working days.
3. Where is ISKCON Mayapur Online Store located?
We operate directly from Sri Mayapur Dham, ISKCON Campus, Nadia District, West Bengal, India, ensuring authenticity and trust.
4. What is ISKCON Mayapur Online Store about?
We are an official spiritual and devotional store offering ISKCON-authorized products, including books, clothing, puja items, and temple paraphernalia, shipped directly from Mayapur Dham.
5. Are all products on mayapur.store genuine and ISKCON-approved?
Yes, every product is sourced directly from ISKCON Mayapur or authorized ISKCON suppliers, ensuring authenticity.
6. What is the Return Policy of mayapur.store?
We accept returns or replacements if the request is made within 48 hours of delivery and the item is unused, sealed, and in original condition.
7. Which products are not eligible for return?
Items like prasadam, powders, kumkum, incense, and personal-care products may not be eligible due to hygiene and spiritual conditions.
8. How do I request a return or refund?
Contact our support team with your order number, photos of the product, and issue details. We will guide you through the return process.
9. When will I receive my refund?
Refunds are processed to the original payment method after the returned item is inspected and approved. This usually takes 5–7 working days.
10. Can I exchange a product instead of returning it?
Yes. If the item is defective or you received a wrong product, we offer free replacement subject to verification.
11. Can I cancel my order after placing it?
You can cancel your order before it is shipped. Once shipped, cancellation is not possible.
13. Are my personal details safe when I create an account?
Yes. Your data is protected under our Privacy Policy, and we do not share your information with third parties except for delivery purposes.
14. Does the website store my payment details?
No. All payments are processed through secure, encrypted gateways, and we never store card or banking information.
15. Can the Terms & Conditions change in the future?
Yes. We may update them anytime. Continued use of mayapur.store means you agree to the latest Terms.