Terms & Conditions – ISKCON Mayapur Online Store (mayapur.store)
Welcome to ISKCON Mayapur Online Store. By accessing, browsing, or making a purchase from our website, you agree to comply with the following Terms & Conditions. Please read them carefully before using our services.
Introduction
These Terms & Conditions govern your use of the website mayapur.store, operated from Sri Mayapur Dham, ISKCON Campus, West Bengal, India.
By using our site, you accept these terms in full. If you do not agree, please do not continue using this website.
Eligibility
By using this website, you confirm that:
• You are at least 18 years old.
• You are legally capable of forming a binding contract.
• You will provide accurate information during checkout or account creation.
Products & Authenticity
We offer ISKCON-approved, genuine, devotional and spiritual products.
However, all products are subject to availability, and we reserve the right to:
• Add or remove products
• Update prices
• Limit quantities
Product images may slightly vary due to lighting, packaging changes, or screen display differences.
Pricing & Payment
• All prices listed on our website are in Indian Rupees (INR) unless stated otherwise.
• Prices may change without prior notice.
• We accept online payments through secure, encrypted gateways.
• Orders are processed only after successful payment.
We do not store or collect any card or payment information.
Shipping & Delivery
Once your order is confirmed:
• We ship products across India
• Delivery times may vary based on city, courier service.
• Delays caused by courier companies, festivals, strikes, or natural events are beyond our control.
Customers must provide accurate full address, pin code, and phone number to ensure successful delivery.
Returns, Refunds & Exchanges
We offer smooth and devotee-friendly support. Customers may request:
• Return
• Replacement
• Refund
Subject to the following conditions:
• Raise a request within 48 hours of receiving the product.
• Product must be unused, sealed, and in original condition.
• Certain items like kumkum, incense, powders, prasadam, and personal-care items may not be eligible for return.
Refund will be processed to the original payment method after verifying the returned item.
Order Cancellation
• You may cancel your order before it is shipped.
• Once shipped, cancellation is not possible.
• We reserve the right to cancel orders in case of stock issues, payment failure, or suspicious transactions.
User Account & Security
If you create an account on mayapur.store:
• You are responsible for maintaining confidentiality of your login details.
• You must notify us immediately if your account is accessed without permission.
• We are not responsible for any loss resulting from unauthorized access.
Intellectual Property
• All content on this website—text, images, designs, logos, and graphics—is the property of mayapur.store or its licensors.
• You may not copy, reproduce, or modify any content without written permission.
Limitation of Liability
• ISKCON Mayapur Online Store shall not be liable for any indirect or incidental damages arising from the use of this website.
• We are not responsible for courier delays, lost packages due to incorrect addresses, or customs issues in international shipments.
Privacy Policy
Your use of our site is also governed by our Privacy Policy, which explains how we collect and use your data.
By using this website, you consent to our privacy practices.
Changes to Terms & Conditions
We may update these Terms at any time.
Your continued use of the site constitutes acceptance of the revised terms.
Contact Information
For questions regarding these Terms & Conditions, contact us at:
📧 Email: [email protected]
📍 Location: Sri Mayapur Dham, ISKCON Campus, Nadia, West Bengal, India